Brown Button Return PolicyWe do our very best to make sure the estate sale experience great for all our guests. It is our goal to make sure you are fully satisfied with our service. Find frequently asked questions about our return policy here.
We want to make sure you are fully satisfied with your purchase. We have a 24 hour return policy for items purchased at our sales and found to be in non-working condition.
Our return policy does not apply to items marked “as is”. Further, we do not offer returns on items that show wear or damage. Any items being returned may be approved by our Sale Day Manager and returned to the home of purchase. We are not able to pick up returns or accept them at our headquarters.
Why is your return policy only 24 hours?
We have an obligation to our clients to pay sale proceeds in a timely manner. Ultimately refunds effect the total proceeds of the sale. Additionally, we do not resell items that have been listed in a previous sale.
Why don't you accept returns on items that are damaged or worn?
Because of the nature of our business the majority of the items we sell are previously owned. We encourage you to look over any purchases in detail before taking them home. We do not have the ability to test or inspect every item we sell.
What types of items are not allowed to be returned?
Typically any items outside of electronics are not eligible to be returned. With that in mind we will do our best to accommodate our guests in a unique scenario, but can not guarantee returns.
When are returns not allowed?
Any items purchased more than 48 hours prior to the return request will not be accepted.
Can I test items or look them over closely before purchase?
Absolutely! We encourage you to do so.
If the item is electrical go ahead and plug it in and test it out!
If its linens or clothing, unfold it and look for stains.
If you are purchasing furniture look closely for scratches or wear.
Ultimately, we want you to be satisfied with your purchase. If you need help inspecting an item see a BB team member.