Customers Frequently Asked Questions
We've compiled a list of common questions from our awesome customers.Can anyone attend an estate sale?
Where do I find the addresses for your estate sales?
I'm at the sale and I want to purchase an item that is too large to carry to the register, what do I do?
Once you have paid for the item we will either assist you in loading the item or fill out a pick up form for pick up at a later time.
Where do I find the addresses for your estate sales?
Do you do any pre-sales or pre-views before the official opening day?
Where is your store located and what are your open hours?
If an item is pictured or listed in the description, is it for sure going to be in the sale?
Can I call or email asking for the price of a specific item?
I saw a price tag on one of your preview photos. Can I count on that to be the price at the sale?
What is your return policy?
I attended one of your sales, and the music I heard playing on your surround sound system made me want to dance. Is that acceptable?
Do you accept credit cards and/or checks at your sale?
If I purchase a large item, am I able to pick it up at a different time or day?
Do you deliver large items?
Customers can now choose to have most items delivered to their house for a fee. Delivery is available within 15 miles of the sale house. $90 per standard item & $175 per extra large item. Items requiring more than two movers or disassembly may have additional charges.
Are any of the items available for purchase after the sale is over?
I saw an item in your advertising that I want to purchase, could you hold it for me until I arrive at the sale?
Do you discount your items as the sale progresses?
Do you have a bidding system and how does it work?
A few additional notes about bids: 1. If you are leaving a bid then you need to be 100% committed to purchasing that item. If you are not 100% committed then please do not leave a bid. 2. Bids must be at least 60% of the full price in order to be accepted during the sale. 3. You are welcome to leave “low-ball” lower than 50% off bids. These won’t be considered during the sale days, but in the instance an item doesn’t sell we might call one of these bids. 4. If we do not receive payment for an item by the designated time and cannot communicate with the bidder we will put the item back out for sale. In this circumstance the bidder will be indefinitely removed from our bidding system. 5. On occasion we have a bidder call us back the next day and tell us they don’t want the item any more. At that point we’ve already marked the item sold and missed the chance to sell that item to many potential customers. If this happens you will be excluded from our bidding system indefinitely. Please do not leave a bid unless you are 100% committed to purchasing that item.